Refund Policy
Effective: TBD
We want you to be happy with Peaks Education. This policy explains
how refunds work.
Monthly subscriptions
- You can cancel a monthly subscription at any time from your billing
portal. Cancellation takes effect at the end of the current billing
period; you keep access until then.
- We do not pro-rate partial-month refunds for monthly subscriptions
unless required by law.
- You can request a refund of the most recent monthly charge if you
cancel within 14 days of the charge AND your usage in that period
was minimal (a small number of sessions). Refund decisions in this
case are at our reasonable discretion.
Semester subscriptions
- Semester subscriptions are eligible for a refund within **14 days
of purchase** for any reason, provided your usage in that window
was minimal.
- After 14 days, semester subscriptions are non-refundable except
where required by law.
- Refunds of semester subscriptions also revoke any associated
promotional access (for example, the bonus access granted when you
buy next semester in advance).
How to request a refund
Email support@peakseducation.com with:
- The email address on your account.
- The approximate date of the charge.
- A short explanation.
We respond within five business days. Approved refunds are issued to
the original payment method via Stripe and typically appear within
5–10 business days, depending on your bank.
Disputes
If you have a billing dispute, please contact us first — we can almost
always resolve issues without involving your card issuer.
Contact
support@peakseducation.com